If you are on a hotel or business WiFi network, you may need to visit a website to accept the location's terms of service before your device is allowed to browse normally. Insteon's servers have become unreachableĬheck that your device is still connected to the internet by attempting to browse to a website using your device's internet browser. There are several reasons why this may occur. When signing into the Insteon App, you may occasionally encounter an alert informing you that the App was unable to establish a connection with Insteon's servers. Launch HouseLinc and attempt to add the newly supported Insteon devices. When presented with a dialog noting that a file already exists with the same name, select Copy and Replace. In the event that HouseLinc fails to operate correctly after installing the new devices.xml file, you can restore the old devices.xml file.Ĭopy the downloaded devices.xml file to the HouseLinc Data Folder. In the HouseLinc Data Folder, locate the devices.xml file and rename it devices.old. Insteon maintains access to older versions of this file in the event that a new devices.xml file causes issues with your HouseLinc setup.įrom the Start Menu, navigate to All Programs > HouseLinc > View Data Folder If the HouseLinc icon appears, right-click the HouseLinc icon and select Exit.ĭownload the updated devices.xml file from this article. Without updated device definitions, attempting to add new devices will display an Unknown Device error.Įnsure the blue HouseLinc icon is not visible in the Windows System Tray located near the clock in the taskbar. The HouseLinc desktop software has been discontinued and will not receive future feature updates.Īlthough Insteon has ended support for HouseLinc, Insteon will continue to provide periodic updates to support new Insteon devices or new firmware versions for existing Insteon devices.
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